1. Try Before You Buy (Free Trial Protection)
We strongly encourage every new customer to request our 6-Hour Free Trial (Standard 4K) or 24-Hour Free Trial (Premium 8K) before purchasing a long-term package. This allows you to verify channel availability, device compatibility, and 4K/8K streaming stability on your own internet connection.
2. 7-Day Money-Back Guarantee
If you experience a technical issue with your subscription that our 24/7 engineering support team is unable to resolve within 48 hours of your report, you are eligible for a full refund within the first 7 days of your purchase date.
3. How to Request a Refund
To initiate a refund request, simply contact our support desk via WhatsApp (+33 6 44 65 63 60) or email (arandukeeny@gmail.com) with your registered email address and order details. Approved refunds are processed back to your original payment method within 2 to 5 business days.
4. Non-Refundable Situations
Once a subscription has been actively used without unresolved technical issues beyond the 7-day guarantee window, partial refunds for remaining months are not issued, though you may transfer your subscription to another device at any time free of charge.